Privacy Policy

Last updated: May 4, 2026

NES Service Crew ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We may collect the following information:

• Name, email address, and phone number when you contact us or request a quote
• Business or property address for service scheduling
• Service history and appointment details
• Payment information (processed securely — we do not store card data)
• Communication records, including SMS messages
• Usage data such as browser type and pages visited

2. How We Use Your Information

We use your information to:

• Schedule and manage your service appointments
• Send appointment confirmations, service updates, and crew arrival notifications via SMS and email
• Process payments and invoices
• Respond to inquiries and provide customer support
• Improve our services and operations

3. SMS Communications

By providing your phone number and opting in (via our online forms, phone, or paper contracts), you consent to receive SMS messages from NES Service Crew regarding your service appointments, crew updates, and account notifications.

Message frequency varies based on your service schedule. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any text message we send. To request help, reply HELP. You may also contact us at workorders@neservicecrew.com.

We do not sell or share your phone number with third parties for marketing purposes.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Twilio — for SMS message delivery
• Service providers who assist us in operating our business, bound by confidentiality obligations
• Law enforcement if required by applicable law

5. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill legal obligations. You may request deletion of your data by contacting us.

6. Security

We implement reasonable technical and organizational measures to protect your information. No method of internet transmission is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at workorders@neservicecrew.com to exercise these rights.

8. Contact Us

• Email: workorders@neservicecrew.com
• Website: neservicecrew.com